Hi Blanche, Thank you for posting query in Microsoft community. I understand your concern. So, let’s work together to resolve the issue as soon as possible. However, in order to guide you in a correct direction we will need the following information as well. Please help us in answering these questions. 1) What is the make and model of the Bluetooth dongle?

2) As you said that you have “ tried the scan”, can you please tell me which scan you have tried? 3) Were there any recent changes to your system such as installing new hardware, software and/or Windows updates? 4) Can you please tell me how you’re trying to install the Bluetooth dongle?

Is it through online or from any media? 5) Are you getting this error specifically when you are trying to install Bluetooth Dongle?

It's a connectivity software that enables a seamless wireless experience.CSR Harmony enables PC Bluetooth profiles, and the new Bluetooth low energy profiles designed for health and fitness, mice and keyboards, and other PC accessories.CSR Harmony is an integral element of CSR’s Connectivity Platform for PCs and is based on CSR Synergy and BlueCore Host Stack (BCHS).

6) What is the make and model of his computer? Run time error messages are specific to Programs and Applications. Check whether the Windows Installer Service is running?

To check that please follow the below steps: A. Press ( Windows + R) run command and type services.msc.

Check for Windows Installer service by right clicking on the Service, You will get properties option. In properties set the status as Automatic and click ok. If issue persists, you can perform clean boot: Clean boot- It’s a process where in you can start Windows 8 by using a minimal set of drivers and startup programs. A clean boot helps eliminate software conflicts. How to perform a clean boot in Windows? Please follow the below link: Note: Please go through the section: “How to reset the computer to start as usual after troubleshooting with clean boot” of the Kb article to boot the computer in normal startup after fixing the issue. Hope this helps in resolving the issue.

If issue persists, then do get back to us. We will be happy to assist you. I have performed a clean boot and that did not fix the problem. I have installed and uninstalled the software for the Bluetooth several times and also restored my system to time before I tried to install the device. The device is a generic Nexxtech Bluetooth 4.0 usb micro adapter the software is CSR Harmony I have an Acer laptop running a 64 bit processor with Windows 8.1 The error I get when trying to install the device is Microsoft Visual C++ Runtime Library error R6034 Once again, I am not technically savvy and would like some clear and simple instructions on how to fix this problem. Thank you, Nancy Sendell.

In case you have been searching high and low for the Cambridge Silicon Radio (CSR) Bluetooth driver for Windows 7, I managed to find both the 32- bit (x86) and 64bit (x64) versions for Windows 7. I had a CSR v4.0 Bluetooth dongle that looked like the above photo. It came with a CD, but the CD did not work, hence, I had to search online for a compatible Bluetooth driver for my PC running on Windows 7. All I know, was that my Bluetooth dongle was detected as a “CSR 8510 A10” device in Windows 7, with the wording “CSR v4.0” and “Bluetooth V4.0” on the box that came with it.

So, if you had simliar bluetooth dongle and was trying to find a driver, I hope this one will help you in making it work. I know it worked for me 🙂 So here’s a quick instruction for installation: 1) Remove all the Harmony bluetooth software that you may already have via the Programs & Features in Control Panel 2) Reboot your PC/notebook. 3) Run the setup.exe according to the OS type (32-bit or 64-bit) that you have installed. 4) If you see a User Account Control dialog, answer “Yes”. 5) Following through the installation, choosing “Yes”, “Next”, “Ok” etc.

6) Let Windows Update find the rest of the auxiliary device drivers to support the Bluetooth device that is now detected. Be patient, it will take a little while. Baca komik indonesia. 7) You should see the Bluetooth icon on your system tray. 8) Find your bluetooth device via the Bluetooth system tray ” Add Bluetooth Device”.